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Privacy Policy

Effective Date: April 10, 2025

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This Privacy Policy describes how Creature Comfort Cooling LLC ("Company", "we", "our", or "us") collects, uses, and protects your personal information when you visit our website at https://ccchvac.wixsite.com/ccchvac or use our HVAC services.

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By using our website or services, you agree to the collection and use of your information in accordance with this Privacy Policy.

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1. Information We Collect

We collect the following types of personal information:

  • Name

  • Email Address

  • Phone Number

  • Mailing/Billing Address

This information is collected when you:

  • Fill out a contact form

  • Schedule a service

  • Communicate with us via phone, email, or online forms

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2. How We Use Your Information

We use your personal information to:

  • Provide and schedule HVAC services

  • Respond to inquiries and customer service requests

  • Send service updates or reminders

  • Process payments (through third-party services)

  • Improve our website and customer experience

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3. Sharing Your Information

We do not sell or rent your personal information. However, we may share your information with:

  • Service providers: Such as payment processors (PayPal, Venmo, Zelle, CashApp, Housecall Pro) to complete transactions

  • Legal authorities: If required by law or in the case of suspected fraud or safety threats

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4. Third-Party Services

We use third-party tools and platforms for payments and customer management. These providers have their own privacy policies, which we encourage you to review:

  • PayPal

  • Venmo

  • Zelle

  • CashApp

  • Housecall Pro

We are not responsible for the privacy practices of third-party sites or services.

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5. Data Security

We implement reasonable safeguards to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure.

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6. Your Rights and Choices

You have the right to:

  • Access the personal data we have about you

  • Request corrections or deletions of your data

  • Withdraw consent to the use of your data

To exercise these rights, please contact us at the information below.

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7. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

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8. Changes to This Policy

We may update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. Your continued use of our site and services after changes are posted signifies acceptance of the revised policy.

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9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:
Creature Comfort Cooling LLC
Email: creaturecomforthvac@gmail.com
Phone: 913-212-0566

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