Refund Policy

Effective Date: April 10, 2025

At Creature Comfort Cooling LLC, customer satisfaction is our top priority. We stand by the quality of our HVAC services and strive to resolve any issues quickly and professionally. This Refund Policy outlines the circumstances under which refunds may be issued.

1. Service-Based Policy

Since we provide HVAC services, not physical products, our refund policy is based on the completion and quality of work performed. We do not offer automatic or guaranteed refunds but handle requests on a case-by-case basis.

2. Eligibility for Refunds

A refund may be considered if:

The service was not performed as agreed or was incomplete
There is a verified issue with the quality of work that cannot be resolved
The customer contacts us within 7 days of the service date to report a concern

3. Exclusions

Refunds will not be issued in the following cases:

Issues reported after 7 days of service completion
Customer changes their mind after service is rendered
Situations involving pre-existing system damage not caused by our work
Problems resulting from failure to follow our maintenance recommendations

4. Resolution Process

If you are dissatisfied with a service, please:

Contact us at [Insert Business Email or Phone] within 7 days
Provide details of the issue, including photos if applicable
Allow us the opportunity to assess and resolve the concern

We may offer a free follow-up service or a partial/full refund, depending on the situation and findings.

5. Payment Disputes

Please reach out to us directly before initiating a payment dispute through your bank or third-party service. We’re committed to working with you to find a fair solution.

6. Contact Us

For questions or refund requests, contact:

Creature Comfort Cooling LLC
Email: creaturecomforthvac@gmail.com
Phone: 913-212-0566